- Return accepted for exchange or refund within 30 days. Buyer is responsible for shipping return.
In rare cases, when the article arrived damaged, please contact us immediately. If the carton box is damaged, it should be highlighted to the delivery man upon receipt.
- Upon receipt of the purchased item and if you find that article is not as expected, you may return it to us for refund or exchange.
- Refund will be less re-stocking charge which is 8% of purchased price.
- Return article should be packed properly and when possible, please provide tracking number.
- Refund or exchange will be processed after receipt of the return. However, we are flexible and other arrangement can be worked out on a case by case basis. This whole process may take a while, please allow some time to resolve the issue.
Import duties, taxes and charges are not included in the item price. These charges are the buyer’s responsibility.Warranty - please refer to the item description. Where warranty is applicable, it would be specified in the item description page.
- Please try to take some photos that can be used as proof and help us to claim for compensation from the shipper.
- In some cases, we may request you to return the damaged article to us. We will compensate you for shipping return.
- A replacement unit will be sent to you at our cost.
- As the whole process may take a while, please allow some time for us to resolve the issue.
And if you have any doubts, please do not hesistate to contact me: